RIDEHelp Center
Booking a ride
Open the Ride Hero app, enter your destination, and confirm your pickup location. You'll see an upfront fare before you request — no surprises.
- How long until a driver arrives? Typically 5–15 minutes depending on your location in Southern Utah.
- Can I schedule a ride in advance? Scheduling is coming soon. For now, rides are on-demand.
- What if my pickup pin is in the wrong spot? You can drag the pin to the correct location on the map before confirming.
Fares & payments
Fares are calculated from your exact pickup to drop-off distance. The estimate shown before you book is what you pay — we don't add surge pricing.
- How is the fare calculated? Base rate + per-mile rate + per-minute rate, plus a flat booking fee.
- What payment methods are accepted? Major credit and debit cards via our secure payment processor or cash payed to the the driver.
- Can I tip my driver? Yes — you can add a tip after your trip is complete.
During your ride
- Can I contact my driver? Yes, you can message your driver directly in the app once a trip is accepted.
- What if I left something in the car? Email us at rides@rideheroapp.com with your trip details and we'll connect you with your driver.
- Can I cancel a ride? Yes, you can cancel before your driver arrives. Cancellation fees may apply if the driver is already en route.
Safety
Every Ride Hero driver is background-checked and locally vetted. Your trip is tracked in real time and you can share your live location with a trusted contact directly from the app.
- What if I feel unsafe? Tap the shield icon in the app to access emergency options, or call 911 directly.
- How do I report an issue? Email rides@rideheroapp.com and we'll respond within 24 hours.
Account & app
- How do I create an account? Download the app and sign up with your email address.
- How do I reset my password? Tap "Forgot password" on the login screen and follow the email instructions.
- Is the app available on iOS? Android is live now. iOS is coming soon.
Still need help?
Email us at rides@rideheroapp.com and we'll get back to you within one business day.